Customer Journey Map

It is the visualization of the process that a person goes through to achieve an objective related to a specific service or product. It is used to understand the customer experience, address their needs and correct weaknesses.

Inception: Fifth delivery of agile factsheets

Misaligned objectives, divergent expectations, visions or individual interests are recurring themes in the initial phases of the projects. Starting from the transparency pillar of agile methodologies and the greater value contribution for the company, we propose this set that allows us to facilitate the agreement and establish a shared starting point for our projects.

Coaching: Fourth delivery of agile factsheets

It doesn’t seem easy to describe a coach, in fact there is often confusion between being a teacher, a mentor or a coach. This deck deals with more general issues that, although not an explicit part of methodological practices, are indispensable to empathize and achieve a real transformation.

XP: Third delivery of agile factsheets

Since the scope of XP practices is very wide, we will release our deck with two tabs focused on structuring demand and improving the execution of our projects, User Stories.

Visual tools: Second delivery of agile factsheets

Under this umbrella of “visual management” or “visual thinking”, we collect various techniques and references that can help you improve the management of your processes through their representation through images, colors and graphics.